Terms and Conditions

1. Acceptance of Terms

By accessing and using this website to purchase tickets or register for WORLDEF (World E-Commerce Forum) events, you accept and agree to be bound by these terms and conditions. WORLDEF is the world's largest cross-border e-commerce event series, bringing together industry leaders, retail brands, service providers, tech companies, and marketplaces.

If you do not agree with any part of these terms, you must not use this website or purchase tickets for WORLDEF events.

2. Event Registration and Ticket Purchases

All ticket purchases and event registrations are subject to availability and confirmation. By purchasing a ticket, you agree to:

  • Provide accurate, current, and complete information during the registration process
  • Maintain the security of your ticket and registration credentials
  • Accept responsibility for all activities that occur under your registration
  • Notify us immediately of any unauthorized use of your ticket or registration

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel ticket orders at our sole discretion, including if we suspect fraudulent activity or violation of these terms.

3. Payment Terms

All ticket prices are listed in the currency specified on the event page (EUR, USD, TRY, or other currencies depending on the event location). Prices are subject to change without notice until payment is confirmed.

Payment must be made in full at the time of purchase through our authorized payment processors. We accept major credit cards, debit cards, and other payment methods as displayed during checkout.

Early bird and group discount prices are valid only for the specified period and subject to availability. Once the promotional period expires, standard ticket prices will apply.

4. Ticket Types and Access Rights

Different ticket types provide different levels of access to WORLDEF events:

  • General Attendee Tickets: Access to expo floor, networking areas, and general sessions
  • VIP Passes: Premium access including VIP lounges, priority seating, and exclusive networking events
  • Partner Packages: Exhibition space, branding opportunities, and promotional benefits
  • Investor Passes: Access to investor meetings, startup pitches, and exclusive networking
  • Startup Packages: Exhibition space for startups, pitch opportunities, and mentorship access
  • Media Passes: Press access, media center facilities, and interview opportunities

Ticket holders must comply with the access level associated with their ticket type. Attempting to access areas or sessions not included in your ticket type may result in removal from the event without refund.

5. Cancellation and Refund Policy

Cancellation by Attendee:

  • Cancellations made more than 60 days before the event: 80% refund of ticket price
  • Cancellations made 30-60 days before the event: 50% refund of ticket price
  • Cancellations made 14-30 days before the event: 25% refund of ticket price
  • Cancellations made less than 14 days before the event: No refund

Ticket Transfers: Tickets may be transferred to another person up to 7 days before the event by contacting our support team. A transfer fee of 10% of the ticket price may apply.

Event Cancellation or Postponement: If WORLDEF cancels or significantly alters an event, ticket holders will be offered either a full refund or the option to apply their ticket to a rescheduled event date. WORLDEF is not responsible for any travel, accommodation, or other expenses incurred by attendees.

6. Event Conduct and Rules

All attendees must comply with the event code of conduct:

  • Treat all participants, speakers, sponsors, and staff with respect
  • No harassment, discrimination, or inappropriate behavior of any kind
  • Follow venue rules and security instructions
  • No unauthorized recording, photography, or live streaming of sessions
  • No solicitation or distribution of materials without prior approval
  • Dress code: Business or business casual attire required

WORLDEF reserves the right to remove any attendee who violates these rules without refund and to ban them from future events.

7. Intellectual Property Rights

All content presented at WORLDEF events, including but not limited to presentations, materials, logos, designs, and branding, is protected by copyright, trademark, and other intellectual property laws.

Attendees may not reproduce, distribute, modify, or create derivative works from event content without explicit written permission from WORLDEF and the content owners.

8. Photography and Media Release

By attending WORLDEF events, you grant WORLDEF the right to photograph, film, and record you during the event and to use these materials in promotional materials, social media, websites, and other marketing channels without compensation.

If you do not wish to be photographed or filmed, please notify event staff upon arrival.

9. Limitation of Liability

WORLDEF, its organizers, partners, sponsors, and affiliates shall not be liable for:

  • Any personal injury, loss, or damage to property occurring during the event
  • Loss of business opportunities or contracts
  • Travel delays, cancellations, or related expenses
  • Technical issues affecting event presentations or networking platforms
  • Changes to event schedule, speakers, or program content

Attendees participate in WORLDEF events at their own risk and are encouraged to obtain appropriate insurance coverage for travel, health, and other potential risks.

10. Data Protection and Privacy

Your personal data will be processed in accordance with our Privacy Policy and applicable data protection laws including GDPR and KVKK. By purchasing a ticket, you consent to the collection and processing of your data for event management, communication, and improvement of our services.

Your contact information may be shared with event sponsors and partners for networking purposes unless you opt out during registration.

11. Force Majeure

WORLDEF shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil unrest, labor disputes, or government restrictions.

12. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Turkey. Any disputes arising from these terms or your attendance at WORLDEF events shall be subject to the exclusive jurisdiction of the courts in Istanbul, Turkey.

13. Contact Information

For questions about these terms and conditions or any issues related to your ticket purchase or event attendance, please contact:

WORLDEF Support
Email: info@worldef.com
Website: https://worldef.com

14. Changes to Terms

WORLDEF reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to this website. Your continued use of the website or attendance at events after changes are posted constitutes acceptance of the modified terms.

Last Updated: January 15, 2026